1. Order Processing & Shipping Policy
Orders are processed within 5 business days.
We offer standard and express shipping options. Pick up options available in Houston
Tracking numbers are provided once your order ships.

Hairlyne is not responsible for lost or stolen packages—please ensure your shipping address is correct.

2. Return & Exchange Policy
Due to the nature of our products, all sales are final.
We only accept exchanges if the hair is unused, unaltered, and in its original packaging within 10 days of delivery.
Customers are responsible for return shipping costs.

3. Refund Policy
We do not offer refunds unless an order is incorrect due to our error.
If you receive a defective or incorrect item, please contact us within 2 days with photos.

4. Payment & Fraud Prevention Policy
We accept major credit cards, PayPal, and other secure payment methods.
All transactions are subject to verification for fraud prevention.
Any chargebacks or fraudulent activity will result in a permanent ban from ordering.

5. Custom & Pre-Order Policy
Custom orders require 2 weeks for processing before shipping.
Pre-orders must be paid in full and cannot be canceled or refunded.

6. Hair Care & Maintenance Policy
We provide detailed hair care instructions with every order to ensure longevity.
Hairlyne is not responsible for improper maintenance or third-party alterations.

7. Cancellation Policy
Orders can only be canceled within 24 hours of purchase.
Once an order is processed, it cannot be canceled or modified.

8. Contact & Customer Support Policy
For assistance, contact us at 765-543-0214
Response time is typically 24 hrs.